Refund Policy

Effective Date: 1/1/2025

1. General Policy

We are committed to providing high-quality 1-1 Zoom meeting services via At The Table event, Membership Plans, and a la carte services. This policy outlines our guidelines for cancellations, rescheduling, and refunds for all our service tiers.

2. Payment Terms

  • All services must be paid for in advance of the scheduled event, membership plan and/or a la carte services. 

  • Payment confirmation is required to secure your booking.

  • Available payment methods: Provided by Squarespace

3. Service Tiers

  • Basic: Single Event Package

  • Emerging: Two Event Package

  • Professional: Five Event Package

4. Cancellation Policy

4.1 Client Cancellation

Cancellations must be made at least 48 hours before the scheduled meeting time

  • Cancellations made with more than 48 hours notice: 

    • Option to reschedule within the next two events. 

    • Credit towards future events 

  • Cancellations made with less than 48 hours notice: 

    • No refund will be issued

    • Session will be counted as completed for package holders

5. No-Shows

  • Clients who fail to attend their scheduled meeting without prior notice: 

    • Will forfeit their session

    • No refund will be issued

    • Session will be counted as completed for single event and for package holders

6. Package Expiration

  • Basic: Expires one year from date of purchase and must be renewed

  • Emerging: Expires one year from date of purchase and must be renewed

  • Profesional: Expires one year from date of purchase and must be renewed

7. Technical Issues

  • If technical issues on our end prevent the meeting from taking place: 

    • The session will be rescheduled at no additional cost

    • Alternative arrangements will be made to ensure service delivery

  • If technical issues are on the client's end: 

    • The session will count as attended

    • Basic technical support will be provided where possible

8. Exceptional Circumstances

We understand that exceptional circumstances may arise. In cases of:

  • Medical emergencies

  • Family emergencies

  • Natural disasters These will be evaluated on a case-by-case basis with proper documentation.

9. Contact Information

For all cancellations, rescheduling requests, or refund inquiries, please contact: hi@werthetable.com

10. Policy Changes

We reserve the right to modify this policy at any time. Changes will be communicated to clients and posted/updated on our policy page.